CuppaPug London
An hour of pug hugs and love, pug-themed smoothies, cakes, hot drinks and cocktails.
Service Description
Our exclusive cafe for pug lovers, spend time with our friendly resident pugs; play with them, sit with them and take photos against our pug themed feature walls. Learn about pugs and support them through our partner The National Pug Protest Trust. Enjoy our pug themed smoothies; coffees, teas and yummy cakes - all whilst in our designed for pugs space. The resident pugs are our own pets, we welcome other pugs and their human friends and those that just love pugs and want to be in their company. #PugTherapy We limit bookings to 12 people per session to provide a more engaged experience. Please not there is a 5-minute transfer window either side within your booking time allocation.
Upcoming Sessions
Cancellation Policy
At CuppaPug, we operate as a bookings-based business to ensure the welfare and happiness of our beloved pugs. Managing their engagement time, rest breaks, and overall well-being is at the core of what we do. For this reason, it’s essential that bookings are planned and honored as scheduled. Cancellation Policy We understand that unforeseen circumstances may prevent you from attending your session. However, to maintain the integrity of our schedule and the well-being of the pugs, the following policies apply: Refunds for Cancellations: All bookings are final. Cancellations and refunds are only available within 48 hours of purchase. After this time, only rescheduling is permitted. Rescheduling: If you need to reschedule, please contact us with at least 24 hours' notice, and we’ll do our best to accommodate your request based on availability. No changes can be made within 24 hours of your booking. Final Confirmation: Your confirmation email sent 24 hours before your booking is your final confirmation. After this point, no changes, reschedules, or refunds can be made. We believe this policy allows us to offer the best experience for our customers while prioritising the well-being of the pugs in our care. CuppaPug On-Time & Lateness Policy At CuppaPug, we strive to create a fun, calm, and enjoyable environment for both our pugs and our guests. To ensure the best experience for everyone, we have a strict **on-time policy** that all visitors must follow. Arrival Time: All guests must arrive **15 minutes before** their scheduled session time. This allows time for check-in, an introduction to our pugs, and ensures a smooth experience for everyone in the session. Late Arrivals: Guests arriving **less than 5 minutes before the session start time or later** will not be permitted entry. This policy is in place to prevent disruptions to the session, minimize stress for our pugs, and respect the experience of other guests. No Refunds for Lateness: Unfortunately, we are unable to offer refunds or reschedule bookings for late arrivals. Please plan ahead and allow extra time for parking and travel to ensure you arrive promptly. Thank you for your understanding and cooperation in making CuppaPug a safe and enjoyable place for both our visitors and our pugs!
Contact Details
CuppaPug, Nursery Road, London, UK
+447463567890
london@cuppapug.com